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New Roof

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Public Records Check

  • Missing License Our automated search didn't find a license on file for New Roof with the North Carolina state licensing board. That doesn't mean the company is unlicensed. A license can be held under a different business name, registered too recently for us to match, or filed in a way our search didn't catch. We recommend confirming directly with the North Carolina state licensing board or asking the contractor for their license number.
  • Registered Corporation New Roof's registered name carries a corporate suffix (LLC or Inc), but we have not matched it to a filing on the North Carolina Secretary of State. You can confirm how the business is registered, and its current status, directly with the North Carolina Secretary of State.
  • Residential Address New Roof's listed address at 6421 Providence Farm Ln Suite 6114, Charlotte, NC 28277 appears to be a residential address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
  • 1 Credential New Roof holds these manufacturer certifications: Owens Corning Preferred. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
  • Excellent Ratings Across the platforms we identified for New Roof (Google, Yelp, the Better Business Bureau), the blended average is 5.0 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.

We verified 4/5 public records for New Roof. The more of a company's record you can check, the more informed your hiring decision.

Contact Info

About this alternate phone

Owens Corning reports this number as the primary phone number for this business. It may be an old number that the owner forgot to update, or a secondary number.

About this alternate address

Owens Corning reports this location as the primary address for this business. It may be an old location that the owner forgot to update, or a secondary address.

Company Description

New Roof is a residential roofing company operating in the Charlotte, North Carolina area since 2009. The company offers roof replacement, roof repair, skylight installation and repair, seamless gutter services, siding installation and maintenance, and hail and wind damage repair. New Roof is fully licensed and insured and handles insurance claims for storm damage. The company specializes in asphalt shingle roof replacement, including Owens Corning Estate Grey shingles, and addresses wind and hail damage, which the company identifies as the leading cause of roof replacements in the Charlotte region. New Roof serves Matthews, Mint Hill, Stallings, Pineville, Huntersville, Indian Trail, Cornelius, Concord, Kannapolis, Monroe, Mooresville, Weddington, Waxhaw, and Midland in North Carolina.

Services Offered

  • Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
  • Roof RepairFixing localized damage such as leaks, missing shingles, damaged flashing, or deteriorated sections without replacing the entire roof.
  • SkylightsInstallation of roof windows that bring natural light into interior spaces, including flashing and sealing to prevent leaks.
  • Hail & Wind Damage RepairRepairing roofs damaged by severe weather including hail impacts, wind-lifted shingles, and structural damage.
  • Insurance Claims HandlingAssistance with documenting roof damage, filing insurance claims, and coordinating with adjusters to help property owners recover repair costs.
  • GuttersSystems that collect and channel rainwater from the roof edge to downspouts, preventing water damage to foundations and landscaping.
  • SidingExterior wall covering that shields the home from weather while providing insulation and aesthetic finish.

Credentials

  • Owens Corning Owens Corning Preferred

    Owens Corning Preferred

    An Owens Corning Preferred contractor has earned the mid-tier designation in Owens Corning's contractor network by demonstrating installation quality, business stability, and customer satisfaction. This status… Read more

Company Info

Lead-Safe (RRP)
N/A
Company Name
The New Roof Company LLC
State Entity ID
1200105
Company Formation Date
Apr 21, 2011
Company Age
15.2 years old
Company Formation State
NC
Registered Agent
Joseph T. Ward
Agent Address
8116 S. Tryon Street, Suite B3-121, Charlotte, NC 28273-3325
Entity Type
Sole Proprietorship
Address Type
Residential
Multi-State Company
No
Website Age
6.4 years old

Lead-Safe (RRP) in North Carolina

North Carolina runs its own EPA-authorized RRP program (NC DPH Health Hazards Control Unit), so RRP-certified firms are not listed in the federal EPA registry. Absence here is not evidence a firm is uncertified - verify directly with the state program.

Inspections and Violations

U.S. and North Carolina OSHA data
Inspections 0
Violations 0
Current penalties $0
Most recent -

Reviews and Reputation

About this review summary

This summary was automatically generated from customer reviews that were publicly visible at the time it was created on one or more of the review aggregators listed below. It does not constitute a review, rating, endorsement, or statement of fact about the business - it reflects only the opinions expressed by those reviewers as found at that time, not the views or conclusions of RooferWatch. Automated summaries can contain errors or omit context and may become outdated as new reviews are posted, so please read the original reviews through the links provided and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
  • Avg. Rating 5.0
  • BBB A+
  • Google 4.9
  • Yelp 5.0

Reviewers consistently praise New Roof for fair pricing and thorough work. Several customers report that Alex provided detailed explanations of options and estimates, spending considerable time with them compared to other roofers. Reviewers describe the crew as professional, neat, and respectful, noting courteous behavior such as removing shoes and accommodating pets. Multiple reviewers highlight quick response times and communication throughout the process. Customers report being well-informed about the roofing process, including potential noise and debris. One reviewer notes the final price was approximately 15% higher than the initial quote due to added custom work and necessary repairs. Reviewers mention fast turnaround times and appreciation for the absence of high-pressure sales tactics. One customer reports the company resolved a moisture issue they were previously unaware of. Another reviewer commends the company's handling of a complex roof replacement on an older home with prior installation problems.

About this average rating

This figure is a straightforward average of the public ratings we’ve gathered for this company across the following review platforms that our systems have identified: Google, Yelp, the Better Business Bureau. It is not a proprietary RooferWatch score or a judgement of our own; each source is converted to a common five-star scale and blended into a single number so that no one platform’s reviews carry outsized weight, giving a more balanced read on overall sentiment. We’d still encourage you to read the underlying reviews on each platform and weigh them for yourself.

Review Signals Over Time

About these review signals

These figures are derived from this company’s 30 most recent publicly visible Google reviews at the time they were gathered. They simply describe patterns in those reviews - how often new reviews appear, how often the owner replies, and whether recent star ratings run higher or lower than older ones. They are not a review, rating, endorsement, or judgement by RooferWatch, and they reflect only what those public reviews showed at that time, which can change as new reviews are posted. Please read the underlying reviews and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
~1.5/mo Reviews per month
30% Owner responds to reviews
Improving 5.0 recent vs 4.7 earlier
How customers rated New Roof each month
Number of new reviews New Roof received per month

By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) New Roof ranks 14th of the 28 roofers we track in Charlotte, ahead of about 52% of them. Over the past year it has pulled in 10 reviews - the most recent 3 months ago - for a rate of roughly 1.5 reviews per month, which is slower than approximately 67% of the other Charlotte roofers. Its 4.9-star average rating sits right at the Charlotte median of 4.9 stars. The owner responds to 30% of reviews, which is below the typical Charlotte roofer’s rate of 93%.

Service Areas

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About these customer reviews

Reviews below are submitted by members of the public and reflect only the opinions of those individuals, not the views, conclusions, or endorsement of RooferWatch. We screen submissions before publishing but cannot independently verify each reviewer’s experience. If you are the business owner and believe a review is inaccurate, please log in and report the review in question.

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