Public Records Check
- Locally Regulated Texas doesn't issue a statewide roofing license - roofing is regulated locally through city or county permits, so there is no state license to verify. We don't count this against Mountain Star Roofing. Confirm any local permit or registration with the city or county where the work will take place.
- Registered Corporation The Texas Secretary of State listed Mountain Star Roofing as Active when we last checked on Jul 9, 2026, registered since 2018. You can confirm it's still current with the Texas Secretary of State.
- Business Address Mountain Star Roofing's listed address at 140 N Cotton St, El Paso, TX 79901 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 1 Credential Mountain Star Roofing holds these manufacturer certifications: Owens Corning Preferred. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
- Okay Ratings Across the platforms we identified for Mountain Star Roofing (Google, the Better Business Bureau), the blended average is 2.6 out of 5, which we label Okay. This is a plain average of public customer ratings, not a RooferWatch score. Averages like this can be pulled down by a few reviews or a single dispute, so treat it as a starting point and read the underlying reviews for context.
We verified 4/5 public records for Mountain Star Roofing. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(915) 881-4446
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Primary Address
140 N Cotton St, El Paso, TX 79901
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Alternate Address
2321 N Saint Vrain ST, El Paso, TX 79902
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Owner Email
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Website
mountainstarroofing.com
- Socials
Company Description
Mountain Star Roofing Systems operates in El Paso, Texas with over 10 years of experience in residential and commercial roofing. The company holds GAF Master Elite certification and is licensed and bonded. Services include asphalt shingle roofing, ceramic tile roofing, metal roofing, flat roofing, foam roofing, EPDM roofing, TPO roofing, silicone roof coating, roof repair, roof leak repair, roof replacement, skylight installation and repair, commercial roof maintenance, emergency tarping, preventative roof maintenance, and roofing insurance claims handling. The company serves the El Paso area with both residential and commercial projects. Mountain Star Roofing provides a contractor's workmanship guarantee on roof installations and handles the insurance claims process for customers.
Services Offered
- Asphalt Shingle RoofingInstallation of asphalt-based shingles, the most common residential roofing material, available in various colors and styles.
- Ceramic Tile RoofingDurable clay or concrete tile roof installation and repair, commonly used in Mediterranean and Spanish-style homes for long-lasting weather protection and distinctive appearance.
- Metal RoofingInstallation of durable metal panels or standing seam roofing, which resists weather, lasts 40-70 years, and works well in snowy or coastal areas.
- Flat RoofingInstallation or repair of low-slope roofs using membranes, tar and gravel, or other systems designed to shed water on nearly level surfaces.
- Roof RepairFixing localized damage such as leaks, missing shingles, damaged flashing, or deteriorated sections without replacing the entire roof.
- Roof Leak RepairLocating and sealing active leaks around flashing, vents, and worn shingles to stop water intrusion.
- Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
- Skylight InstallationCutting and framing an opening in the roof and installing a window unit to bring natural light into interior spaces.
- Skylight RepairRepairing leaks, cracks, or seal failures around skylights to restore waterproofing and prevent interior water damage.
- Commercial Roof MaintenanceOngoing care and inspection of commercial roofs to ensure functionality, address minor issues, and maintain warranty compliance.
- EPDM RoofingRubber membrane roofing for flat or low-slope roofs, offering durability and flexibility in extreme temperatures.
- TPO RoofingInstallation and repair of thermoplastic polyolefin membrane roofing, a durable single-ply system commonly used on flat commercial roofs.
- Silicone Roof CoatingA durable, weather-resistant coating for flat roofs that provides excellent water protection and UV resistance without requiring primer.
- Emergency TarpingQuick temporary covering of damaged roof areas with tarps to prevent water intrusion until permanent repairs are made.
- Preventative Roof MaintenancePlanned inspections and minor repairs designed to identify and address small issues before they develop into major damage.
- Roofing Insurance ClaimsAssistance with damage documentation, claim filing, and coordination with insurance companies for roof repair coverage.
- Membrane RoofingInstalling single-ply or multi-ply membrane systems on flat or low-slope roofs for commercial and industrial properties.
- Foam RoofingApplication of spray polyurethane foam roofing that expands to seal the entire surface, providing insulation and waterproofing in one layer.
- Hydrostop RoofingA waterproofing membrane or coating system applied to flat or low-slope roofs to prevent water penetration and extend roof life.
- SPF Foam RoofingSpray polyurethane foam roofing that creates a seamless, insulated layer on flat or low-slope roofs, offering energy efficiency and weather resistance.
Credentials
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Owens Corning Preferred
An Owens Corning Preferred contractor has earned the mid-tier designation in Owens Corning's contractor network by demonstrating installation quality, business stability, and customer satisfaction. This status… Read more
Company Info
- Company Name
- MOUNTAIN STAR ROOFING SYSTEMS, LLC
- State Entity ID
- 32066037840
- Company Formation Date
- Jan 24, 2018
- Company Age
- 8.5 years old
- Company Formation State
- TX
- Principal Address
- 2321 N SAINT VRAIN ST, EL PASO, TX 79902
- Registered Agent
- GLORIA PONCE
- Agent Address
- 2321 N. SAINT VRAIN, EL PASO, TX 79902
- Entity Type
- Limited Liability Company (LLC)
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 8.2 years old
Inspections and Violations
U.S. Department of Labor dataReviews and Reputation
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Avg. Rating
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BBB F
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Google
Customer reviews of Mountain Star Roofing Systems are mixed. Several reviewers report positive experiences, praising the team's professionalism, responsiveness, and quality workmanship. Some customers describe staff members as knowledgeable and helpful, with efficient service and thorough inspections. However, multiple reviewers express significant dissatisfaction, reporting that roof repairs failed to resolve leaks and that subsequent rain caused additional damage. Several customers report communication issues, including unscheduled work visits without permission and difficulty reaching the company for follow-up service. Some reviewers allege that the company refused to honor warranty obligations or provide corrective work after initial repairs proved ineffective. A few customers also describe frustration with payment collection being prioritized over customer service responsiveness.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Mountain Star Roofing ranks 2nd of the 19 roofers we track in El Paso, ahead of about 94% of them. Over the past year it has pulled in 30 reviews - the most recent last month - for a rate of roughly 3.7 reviews per month, which is faster than approximately 94% of the other El Paso roofers. Its 4.2-star average rating sits below the El Paso median of 4.8 stars. The owner responds to 90% of reviews, which is above the typical El Paso roofer’s rate of 30%.
