Public Records Check
- Missing License Our automated search didn't find a license on file for Custom Home Improvements with the Virginia state licensing board. That doesn't mean the company is unlicensed. A license can be held under a different business name, registered too recently for us to match, or filed in a way our search didn't catch. We recommend confirming directly with the Virginia state licensing board or asking the contractor for their license number.
- Missing Corporation Our automated search didn't find a registered business entity for Custom Home Improvements with the Virginia Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the Virginia Secretary of State directly.
- Business Address Custom Home Improvements's listed address at 14321 Winter Breeze Dr #Ste 342, Midlothian, VA 23113 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 0 Credentials Our automated search didn't find a manufacturer certification for Custom Home Improvements. Many reputable roofers aren't certified by any manufacturer, often by choice, so this isn't a sign of a problem. If a manufacturer-backed warranty matters to you, ask the contractor which certifications they carry.
- Excellent Ratings Across the platforms we identified for Custom Home Improvements (Google, the Better Business Bureau), the blended average is 5.0 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 2/5 public records for Custom Home Improvements. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(757) 689-2734
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Primary Address
14321 Winter Breeze Dr #Ste 342, Midlothian, VA 23113
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Owner Email
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Website
customhomeimprovements.com
- Socials
Company Description
Custom Home Improvements has operated since 2004 and serves Hampton Roads, Richmond, Virginia, and Northeast North Carolina. The company offers roof replacement, roof repair, siding and trim installation, window installation, door installation, and storm damage repair. With over 60 years of combined experience across its team, the company provides residential roofing and exterior home services. The business maintains a 4.9-star rating based on over 1,000 customer reviews and operates two locations: Virginia Beach and Richmond. Services include expert installation of roofing systems, exterior trim work, windows, and siding products designed for durability and energy efficiency.
Services Offered
- Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
- Roof RepairFixing localized damage such as leaks, missing shingles, damaged flashing, or deteriorated sections without replacing the entire roof.
- Siding And Trim InstallationInstallation of exterior wall cladding and trim boards to protect the home's structure and enhance curb appeal.
- Window InstallationInstalling new windows in residential or commercial properties, including framing, sealing, and finishing to ensure proper function and weatherproofing.
- Storm Damage RepairEmergency repairs to roofs damaged by wind, hail, falling trees, or severe weather, often covered by homeowner insurance.
- Door InstallationFitting and securing exterior or interior doors including frames, hardware, and weatherstripping for proper function and sealing.
Company Info
- Entity Type
- Limited Liability Company (LLC)
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 26.5 years old
Inspections and Violations
U.S. and Virginia OSHA dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
Most reviewers report positive experiences with Custom Home Improvements, praising the company's professionalism, communication, and craftsmanship. Several customers describe staff members like Kimberly, Rick, and Demetrius as responsive and knowledgeable, noting they received regular updates and explanations throughout projects. Reviewers frequently mention efficient completion times, thorough cleanup, and attention to detail in roof installations and related work. Many customers appreciate the company's reliability in meeting stated timelines and appreciate financing options. Some reviewers highlight competitive pricing relative to quality, while others note the company was not the cheapest option but worth the cost. One reviewer expressed frustration with persistent sales calls after requesting removal from the call list and criticized aggressive sales tactics, stating a salesman attempted to oversell additional services beyond what was requested.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Custom Home Improvements ranks 43rd of the 106 roofers we track across Virginia, ahead of about 60% of them. Over the past year it has pulled in 30 reviews - the most recent last month - for a rate of roughly 4.1 reviews per month, which is faster than approximately 77% of the other Virginia roofers. Its 5.0-star average rating sits just above the Virginia median of 4.9 stars. The owner responds to 97% of reviews, which is above the typical Virginia roofer’s rate of 0%.
Service Areas
- Midlothian, VA
- Hampton Roads, VA
- Richmond, VA
- Virginia Beach, VA
- Northeast North Carolina
