Public Records Check
- Missing License Our automated search didn't find a license on file for Carter Family Roofers with the Virginia state licensing board. That doesn't mean the company is unlicensed. A license can be held under a different business name, registered too recently for us to match, or filed in a way our search didn't catch. We recommend confirming directly with the Virginia state licensing board or asking the contractor for their license number.
- Missing Corporation Our automated search didn't find a registered business entity for Carter Family Roofers with the Virginia Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the Virginia Secretary of State directly.
- Business Address Carter Family Roofers's listed address at 507 E Southside Plaza, Richmond, VA 23224 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 0 Credentials Our automated search didn't find a manufacturer certification for Carter Family Roofers. Many reputable roofers aren't certified by any manufacturer, often by choice, so this isn't a sign of a problem. If a manufacturer-backed warranty matters to you, ask the contractor which certifications they carry.
- Excellent Ratings Across the platforms we identified for Carter Family Roofers (Google), the blended average is 4.8 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 2/5 public records for Carter Family Roofers. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(804) 390-8565
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Primary Address
507 E Southside Plaza, Richmond, VA 23224
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Website
carterroofersllc.com
Company Description
Carter Family Roofers has served the Richmond area since 2013. The company offers structural repair, storm damage repair, leak detection and repair, emergency hail damage repair, shingle replacement, wind lift repairs, chimney sealing and repair, tile replacement, skylight sealing and repair, granule loss replacement, ventilation issue resolution, ridge cap repair, animal damage repair, flat roof repair, soffit and fascia repair, flashing repair, roof cleaning, full roof replacement, ice dam removal, gutter cleaning and repair, moss and algae cleaning, energy efficiency upgrades, waterproofing, thermal insulation improvement, and re-roofing services. The company is licensed and insured and provides same-day or next-day emergency roof repair services.
Services Offered
- Storm Damage RepairEmergency repairs to roofs damaged by wind, hail, falling trees, or severe weather, often covered by homeowner insurance.
- Leak Detection And RepairIdentification of water intrusion sources using inspection techniques, followed by sealing or patching to stop active leaks.
- Emergency Hail Damage RepairRapid response to repair or replace shingles, gutters, and other roofing components damaged by hail storms.
- Shingle ReplacementRemoval and installation of new shingles to repair sections of damaged roofing or complete roof replacement.
- Wind Lift RepairsSecuring or replacing shingles and components that have been partially lifted or torn by high winds.
- Chimney Sealing And RepairSealing cracks and gaps in chimney mortar and flashing, and repairing damaged bricks or caps to prevent water leaks and heat loss.
- Tile ReplacementRemoval and installation of individual or multiple clay, concrete, or slate roof tiles to repair damage or restore appearance.
- Skylight Sealing And RepairResealing or replacing skylights to stop leaks around frames and flashing, or fixing cracked or fogged glass panels.
- Granule Loss ReplacementAddressing exposed asphalt on shingles where protective granules have worn away, typically through coating or shingle replacement.
- Ridge Cap RepairReplacement or sealing of the protective caps along the roof's peak where two slopes meet to prevent water and wind intrusion.
- Animal Damage RepairRepair of roof damage caused by wildlife, including holes, torn flashing, and damaged vents, plus exclusion measures.
- Flat Roof RepairPatching or sealing leaks and damage on flat or low-slope roofs, typically involving membrane or coating materials.
- Flashing RepairRepairing or replacing metal flashing around chimneys, vents, and roof edges to prevent water from entering seams and joints.
- Roof CleaningRemoval of algae, moss, debris, and stains from roof surfaces to improve appearance and prevent material degradation.
- Full Roof ReplacementRemoving old roofing materials and installing a complete new roof system, including decking repairs if needed.
- Ice Dam RemovalClearing ice buildup at roof edges and gutters to restore drainage and prevent water backup into the home.
- Gutter Cleaning And RepairRemoving leaves and debris from gutters and downspouts, and fixing dents or leaks to maintain proper drainage.
- Structural RepairReinforcement or replacement of damaged roof framing, decking, or support members to restore structural integrity.
- Ventilation Issues ResolutionInstallation or repair of roof vents, ridge vents, or soffit vents to improve attic airflow and prevent moisture buildup.
- Soffit And Fascia RepairRepair or replacement of the boards and vents under eaves and along the roofline that protect the structure from weather and pests.
Company Info
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 2.2 years old
Inspections and Violations
U.S. and Virginia OSHA dataReviews and Reputation
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Google
Reviewers consistently praise Carter Family Roofers LLC for professionalism and quality workmanship. Several reviewers report that crew members arrived on time, worked efficiently, and performed thorough cleanup. Multiple customers describe responsive communication from staff members including Jude, Dean, Preston, Greyson, and Terrance, noting quick response times and clear explanations of roofing systems and materials. Reviewers report satisfaction with roof replacements, gutter installations, and repairs involving wood rot, chimney work, and storm damage. Several customers mention that the company handled insurance claims and provided same-day estimates or emergency patching. Reviewers note attention to detail, including color-matching flashing, protecting landscaping, and addressing underlying structural issues. Some customers report competitive pricing and appreciation for staff going beyond initial scope of work. One reviewer mentions receiving a coupon to cover their insurance deductible. Reviewers describe the overall experience as smooth and organized from inspection through completion.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Carter Family Roofers ranks 3rd of the 8 roofers we track in Richmond, ahead of about 71% of them. Over the past year it has pulled in 30 reviews - the most recent this month - for a rate of roughly 4.2 reviews per month, which is faster than approximately 71% of the other Richmond roofers. Its 4.8-star average rating sits just below the Richmond median of 4.9 stars. The owner responds to 0% of reviews, which is in line with the typical Richmond roofer’s rate of 0%.
