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Highland Contractors

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Public Records Check

  • Locally Regulated New York doesn't issue a statewide roofing license - roofing is regulated locally through city or county permits, so there is no state license to verify. We don't count this against Highland Contractors. Confirm any local permit or registration with the city or county where the work will take place.
  • Registered Corporation Highland Contractors's registered name carries a corporate suffix (LLC or Inc), but we have not matched it to a filing on the New York Secretary of State. You can confirm how the business is registered, and its current status, directly with the New York Secretary of State.
  • Business Address Highland Contractors's listed address at 620 S Clinton Ave, Rochester, NY 14620 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
  • 2 Credentials Highland Contractors holds these manufacturer certifications: Owens Corning Preferred, VELUX Certified Installer. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
  • Excellent Ratings Across the platforms we identified for Highland Contractors (Google, Yelp, the Better Business Bureau, Owens Corning), the blended average is 4.5 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.

We verified 5/5 public records for Highland Contractors. The more of a company's record you can check, the more informed your hiring decision.

Contact Info

Company Description

Highland Contractors offers residential and commercial roofing services across Western New York, with over a decade of experience. The company provides residential roofing installation, replacement, and repairs; commercial roofing installations and maintenance; solar shingle systems; skylight installation and repairs; siding upgrades; window and door replacement; fence installation in wood, vinyl, and aluminum; seamless gutter installation; and gutter protection systems. Highland Contractors serves specific cities including Rochester, Buffalo, Amherst, Batavia, Brighton, Canandaigua, Cheektowaga, Clarence, Depew, East Aurora, Fairport, Geneva, Greece, Hamburg, Irondequoit, Lancaster, Newark, Orchard Park, Penfield, Pittsford, West Seneca, Tonawanda, Webster, and Williamsville in New York. The company operates locations in Rochester and Depew.

Services Offered

Credentials

  • Owens Corning Owens Corning Preferred

    Owens Corning Preferred

    An Owens Corning Preferred contractor has earned the mid-tier designation in Owens Corning's contractor network by demonstrating installation quality, business stability, and customer satisfaction. This status… Read more

  • VELUX VELUX Certified Installer

    VELUX Certified Installer

    VELUX Certified Installer is the broader of the two tiers in VELUX's installer program, and it describes a specific business model: a company that works across a variety of products or services, with VELUX skylights as… Read more

Company Info

Company Name
Highland Contractors Of Western NY Inc
Entity Type
Corporation
Address Type
Commercial
Multi-State Company
No
Website Age
16.0 years old

Inspections and Violations

U.S. Department of Labor data
Inspections 4
Violations 8
Current penalties $11,385
Most recent Oct 2022
  1. Oct 12, 2022 ROCHESTER, NY Insp #346278567
    • Serious Roofing on low-slope roofs - fall protection 1926.501(b)(10) $0
    • Serious Ladder extends 3 ft above landing 1926.1053(b)(1) $4,315
  2. Jul 23, 2021 ROCHESTER, NY Insp #345437156
    • Serious Fall protection at 6 ft on walking/working surfaces 1926.501(b)(1) $2,000
  3. Oct 18, 2016 WILLIAMSVILLE, NY Insp #341846996
    • Serious Scaffold capacity - four times maximum load 1926.451(a)(1) $5,070
    • Serious Guardrail systems on scaffolds 1926.451(g)(1)(vii) $0
    • Serious Safety monitoring systems 1926.502(h)(1)(iii) $0
    • Serious Fall protection at 6 ft on walking/working surfaces 1926.501(b)(1) $0
  4. Aug 5, 2016 WILLIAMSVILLE, NY Insp #341676872
    • Serious Roofing on low-slope roofs - fall protection 1926.501(b)(10) $0

Reviews and Reputation

About this review summary

This summary was automatically generated from customer reviews that were publicly visible at the time it was created on one or more of the review aggregators listed below. It does not constitute a review, rating, endorsement, or statement of fact about the business - it reflects only the opinions expressed by those reviewers as found at that time, not the views or conclusions of RooferWatch. Automated summaries can contain errors or omit context and may become outdated as new reviews are posted, so please read the original reviews through the links provided and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
  • Avg. Rating 4.5
  • BBB A+
  • Google 4.8
  • Yelp 3.0
  • Owens Corning 5.0

Customer reviews of Highland Contractors are mixed. Several reviewers praise the company's professionalism, efficiency, and quality work. Positive reviewers report fair pricing, thorough cleanup, responsive communication, and completion of projects in a timely manner. However, other reviewers describe significant problems. Some customers report the company failed to show up for scheduled appointments and was unresponsive to phone calls. One reviewer experienced mismatched roofing materials, garbage left on their lawn, costs exceeding estimates by more than double, and no response to follow-up concerns. Another reviewer reported incomplete repairs and difficulty collecting payment after the company failed to return for promised follow-up work. One customer also mentioned workers playing loud music in the neighborhood for extended periods.

About this average rating

This figure is a straightforward average of the public ratings we’ve gathered for this company across the following review platforms that our systems have identified: Google, Yelp, the Better Business Bureau, Owens Corning. It is not a proprietary RooferWatch score or a judgement of our own; each source is converted to a common five-star scale and blended into a single number so that no one platform’s reviews carry outsized weight, giving a more balanced read on overall sentiment. We’d still encourage you to read the underlying reviews on each platform and weigh them for yourself.

Review Signals Over Time

About these review signals

These figures are derived from this company’s 30 most recent publicly visible Google reviews at the time they were gathered. They simply describe patterns in those reviews - how often new reviews appear, how often the owner replies, and whether recent star ratings run higher or lower than older ones. They are not a review, rating, endorsement, or judgement by RooferWatch, and they reflect only what those public reviews showed at that time, which can change as new reviews are posted. Please read the underlying reviews and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
~2.1/mo Reviews per month
47% Owner responds to reviews
Improving 4.9 recent vs 4.4 earlier
How customers rated Highland Contractors each month
Number of new reviews Highland Contractors received per month

By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Highland Contractors ranks 1st of the 18 roofers we track in Rochester, ahead of about 100% of them. Over the past year it has pulled in 23 reviews - the most recent last month - for a rate of roughly 2.1 reviews per month, which is slower than approximately 71% of the other Rochester roofers. Its 4.8-star average rating sits just below the Rochester median of 4.9 stars. The owner responds to 47% of reviews, which is above the typical Rochester roofer’s rate of 16%.

Service Areas

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About these customer reviews

Reviews below are submitted by members of the public and reflect only the opinions of those individuals, not the views, conclusions, or endorsement of RooferWatch. We screen submissions before publishing but cannot independently verify each reviewer’s experience. If you are the business owner and believe a review is inaccurate, please log in and report the review in question.

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