Public Records Check
- Locally Regulated New York doesn't issue a statewide roofing license - roofing is regulated locally through city or county permits, so there is no state license to verify. We don't count this against Five Star Improvements. Confirm any local permit or registration with the city or county where the work will take place.
- Missing Corporation Our automated search didn't find a registered business entity for Five Star Improvements with the New York Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the New York Secretary of State directly.
- Unverified Address Five Star Improvements's listed address at 145 Norris Dr, Rochester, NY 14610 appears to be a unconfirmed address. A roofer using a mailbox isn't necessarily a problem, but it can make the company harder to reach or hold accountable. To reach them in person, ask the contractor for a physical address or confirm one directly.
- 2 Credentials Five Star Improvements holds these manufacturer certifications: Owens Corning Platinum Preferred, VELUX Certified Installer. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
- Excellent Ratings Across the platforms we identified for Five Star Improvements (Google, the Better Business Bureau, Owens Corning), the blended average is 4.7 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 3/5 public records for Five Star Improvements. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(585) 547-5477
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Alternate Phone
This is either a business landline or VoIP number (not a mobile number).(585) 256-1844
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Primary Address
145 Norris Dr, Rochester, NY 14610
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Owner Email
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Website
fivestarimprovements.com
- Socials
Company Description
Five Star Improvements is a home improvement contractor serving Rochester, NY that offers roofing installation and replacement in multiple materials including asphalt shingle, metal, wood shake, flat, and EPDM rubber systems. The company provides additional roofing services such as gutter installation, skylights, attic ventilation, and roof ventilation. Beyond roofing, Five Star Improvements installs replacement windows in vinyl, fiberglass, and aluminum frames, and handles siding projects using vinyl, fiber cement, and wood materials. The company also offers bath remodeling and commercial roofing and siding services. Current promotions include ten percent off roof replacement with zero down and zero percent interest financing for five years.
Services Offered
- Asphalt Shingle RoofingInstallation of asphalt-based shingles, the most common residential roofing material, available in various colors and styles.
- Metal RoofingInstallation of durable metal panels or standing seam roofing, which resists weather, lasts 40-70 years, and works well in snowy or coastal areas.
- Wood Shake RoofingInstallation of split wood shingles or shakes for a rustic, high-end residential roof with natural appearance and excellent insulation.
- Flat RoofingInstallation or repair of low-slope roofs using membranes, tar and gravel, or other systems designed to shed water on nearly level surfaces.
- EPDM Rubber RoofingInstallation of single-ply rubber membrane roofing, commonly used on flat or low-slope commercial and residential roofs.
- Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
- Gutter InstallationSetting up gutters and downspouts to channel water away from the roof and foundation, preventing water damage and erosion.
- SkylightsInstallation of roof windows that bring natural light into interior spaces, including flashing and sealing to prevent leaks.
- Replacement WindowsRemoval and installation of new window units to improve energy efficiency, reduce drafts, and update exterior appearance.
- Vinyl Siding InstallationInstallation of vinyl panels on exterior walls to protect the home and improve appearance with minimal maintenance.
- Fiber Cement SidingDurable siding boards made from cement and wood fibers that resist rot, insects, and fire while mimicking the look of wood or masonry.
- Wood Siding InstallationInstallation of wood boards or shakes as exterior cladding, offering natural appearance but requiring regular maintenance.
- Bath RemodelingComplete or partial bathroom renovation including updates to fixtures, flooring, walls, and layout to improve function and appearance.
- Commercial RoofingRoof installation, repair, and maintenance on office buildings, retail spaces, and other commercial structures, often involving flat or low-slope systems.
- Commercial SidingInstallation and maintenance of exterior wall cladding systems on commercial properties, including metal, fiber cement, or composite materials.
- Attic VentilationInstallation or improvement of vents and airflow systems in attics to prevent moisture buildup, reduce heat in summer, and extend roof life.
- Roof VentilationInstallation of vents and ventilation systems that allow air circulation in the attic to reduce heat buildup, moisture, and extend roof life.
Credentials
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Owens Corning Platinum Preferred
Owens Corning Platinum Preferred is the highest tier in the Owens Corning network, an invitation-only status held by roughly the top 1% of Owens Corning contractors, and uniquely among the major programs it requires the… Read more
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VELUX Certified Installer
VELUX Certified Installer is the broader of the two tiers in VELUX's installer program, and it describes a specific business model: a company that works across a variety of products or services, with VELUX skylights as… Read more
Company Info
- Entity Type
- Corporation
- Address Type
- Unverified
- Multi-State Company
- No
- Website Age
- 19.3 years old
Inspections and Violations
U.S. Department of Labor data-
Aug 30, 2021 CANANDAIGUA, NY Insp #345944425
Reviews and Reputation
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Avg. Rating
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BBB A+
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Google
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Owens Corning
Reviewers report mixed experiences with the company. One customer expressed significant dissatisfaction with the sales process, citing pressure to sign quickly, lack of material information, and misunderstanding about warranty coverage, though they later reported satisfaction with the completed bathroom conversion work. However, most reviewers praise the company's roofing and bathroom renovation services. Several customers describe effective communication, professional project managers (including Aaron, Matt, Vito, and James), and efficient completion of work. Reviewers consistently highlight quality materials, thorough cleanup, and responsiveness to concerns. Multiple customers commend specific team members for their professionalism, expertise, and willingness to address issues promptly. Reviewers also note satisfaction with the sales process, estimate presentations, and warranty information in several cases. One reviewer mentions pricing concerns but expresses overall satisfaction with results.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Five Star Improvements ranks 3rd of the 18 roofers we track in Rochester, ahead of about 88% of them. Over the past year it has pulled in 30 reviews - the most recent this month - for a rate of roughly 14.7 reviews per month, which is faster than approximately 94% of the other Rochester roofers. Its 4.7-star average rating sits below the Rochester median of 4.9 stars. The owner responds to 0% of reviews, which is below the typical Rochester roofer’s rate of 16%.
