Public Records Check
- Locally Regulated New York doesn't issue a statewide roofing license - roofing is regulated locally through city or county permits, so there is no state license to verify. We don't count this against Carter Exteriors. Confirm any local permit or registration with the city or county where the work will take place.
- Registered Corporation The New York Secretary of State listed Carter Exteriors as Active when we last checked on Jul 9, 2026, registered since 2020. You can confirm it's still current with the New York Secretary of State.
- Business Address Carter Exteriors's listed address at 2003 Lyell Ave #Ste 5, North Gates, NY 14606 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 0 Credentials Our automated search didn't find a manufacturer certification for Carter Exteriors. Many reputable roofers aren't certified by any manufacturer, often by choice, so this isn't a sign of a problem. If a manufacturer-backed warranty matters to you, ask the contractor which certifications they carry.
- Excellent Ratings Across the platforms we identified for Carter Exteriors (Google, the Better Business Bureau), the blended average is 4.9 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 4/5 public records for Carter Exteriors. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(585) 438-7663
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Primary Address
2003 Lyell Ave #Ste 5, North Gates, NY 14606
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Website
carterroofingandexteriors.com
- Socials
Company Description
Carter Exteriors provides residential and commercial roofing services across the greater Rochester area. Founded in 2003, the company holds Owens Corning Preferred Contractor status and maintains full licensing and insurance coverage. Services include asphalt shingle repair and replacement, metal roofing installation and repair, EPDM and TPO commercial roof systems, roof coatings, storm damage repair, gutter installation, soffit and fascia repair, window replacement, and roof inspections. The company uses Owens Corning Duration and TruDefinition shingles for residential work and specializes in standing-seam metal roofing, which offers a 40- to 70-year lifespan. Carter Exteriors assists with insurance claims documentation and adjustment meetings following storm damage. The company serves Rochester and surrounding communities including Henrietta, Pittsford, Victor, Brockport, Greece, Penfield, Webster, Fairport, and Gates.
Services Offered
- Asphalt Shingle Repair And ReplacementFixing or replacing damaged asphalt shingles caused by weather, age, or impact, restoring the roof's waterproofing and appearance.
- Metal Roofing Installation And RepairInstallation and maintenance of durable metal roofing panels or standing seam systems.
- Commercial EPDM Roof ReplacementRemoving and installing new EPDM rubber membrane roofing on flat or low-slope commercial buildings for long-term weather protection.
- Commercial Roof CoatingsProtective liquid coatings applied to commercial roofs to seal surfaces, improve reflectivity, and extend roof life without replacement.
- Storm Damage Roof RepairAssessment and repair of roofs damaged by high winds, hail, falling trees, or heavy rain, often coordinated with insurance claims.
- Roof InspectionsProfessional evaluation of roof structure, materials, and condition to detect leaks, deterioration, or needed repairs.
- Roof Flashing RepairSealing or replacing metal flashing around chimneys, vents, skylights, and roof edges to prevent water leaks.
- Gutter Repair And InstallationFixing leaks, sagging, or damage in existing gutters, or installing new gutter systems to direct roof runoff away from the foundation.
- Roof Restoration ServicesComprehensive renewal of an aging roof through cleaning, repairs, and protective coatings to extend its lifespan without full replacement.
- Siding Replacement ServicesRemoving old siding and installing new material to protect the home's exterior from weather and improve curb appeal.
- Window Replacement ServicesRemoving old windows and installing new ones to improve energy efficiency, reduce drafts, and update the home's appearance.
- Ice Dam ProtectionInstallation of systems or materials to prevent ice dams from forming and causing water to back up under roofing materials during freeze-thaw cycles.
- Roof Tear-Off And InstallationCompletely removing existing roofing layers down to the deck, then installing new shingles or membrane to replace a worn-out roof system.
- Commercial Roof Maintenance ProgramsScheduled inspections and preventive maintenance for commercial roofs to extend lifespan, identify issues early, and avoid costly emergency repairs.
- Emergency Tarping ServicesTemporary weatherproofing of damaged roofs using tarps to prevent further water intrusion until permanent repairs are made.
- Insurance Claims AssistanceHelp documenting roof damage, preparing claim paperwork, and communicating with insurers to support the homeowner's claim process.
- Soffit And Fascia RepairRepair or replacement of the boards and vents under eaves and along the roofline that protect the structure from weather and pests.
- Ventilation UpgradesInstallation or improvement of soffit, ridge, and gable vents to reduce moisture buildup, lower attic temperatures, and prevent premature shingle deterioration.
Company Info
- Company Name
- CARTER EXTERIORS, INC.
- State Entity ID
- 5730688
- Company Formation Date
- Mar 20, 2020
- Company Age
- 6.3 years old
- Company Formation State
- NE
- Principal Address
- 2003 LYELL AVE, SUITE 5, ROCHESTER, NY 14606
- Registered Agent
- AUSTIN CARTER
- Agent Address
- 2003 LYELL AVE, SUITE 5, ROCHESTER, NY 14606
- Entity Type
- Corporation
- Alternate Name
- Carter Roofing & Exteriors
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 5.3 years old
Inspections and Violations
U.S. Department of Labor dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
Most reviewers praise Carter Exteriors' quality of work, communication, and customer service. Several reviewers report competitive pricing and thorough sales consultations that prioritize the right solution over expensive options. Customers describe the installation crews as professional, efficient, and courteous, with particular appreciation for meticulous cleanup and attention to detail. Multiple reviewers highlight positive experiences with named staff members including Jim, Austin, and various crew members. However, some reviewers report negative experiences. One customer describes poor workmanship on a roof installed two months prior, citing missing step flashing and unresponsive communication when addressing the leak. Another reviewer reports unresponsive communication from management regarding a fascia repair issue and ended up paying another company for the fix. A third reviewer describes significant delays on a siding project, incomplete work, and months of unresponsive communication regarding a promised door quote, though they note the subcontractor's work was professional.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Carter Exteriors ranks 57th of the 210 roofers we track across New York, ahead of about 73% of them. Over the past year it has pulled in 21 reviews - the most recent last month - for a rate of roughly 2.4 reviews per month, which is slower than approximately 54% of the other New York roofers. Its 4.7-star average rating sits below the New York median of 4.9 stars. The owner responds to 17% of reviews, which is below the typical New York roofer’s rate of 54%.
Service Areas
- North Gates, NY
- Rochester, NY
- Henrietta, NY
- Pittsford, NY
- Victor, NY
- Brockport, NY
- Greece, NY
- Penfield, NY
- Webster, NY
- Fairport, NY
- Gates, NY
- Batavia, NY
- Brighton, NY
- Canandaigua, NY
- Geneva, NY
- Irondequoit, NY
- Newark, NY
- Monroe County, NY
