Public Records Check
- Registration-Based Pennsylvania doesn't license roofing contractors; instead it requires a statewide contractor registration. We treat this check as met rather than penalise it, but we haven't independently verified this company's registration - confirm it directly with the state before hiring.
- Missing Corporation Our automated search didn't find a registered business entity for The Exterior Company with the Pennsylvania Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the Pennsylvania Secretary of State directly.
- Business Address The Exterior Company's listed address at 311 Harrisburg Ave, Lancaster, PA 17603 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 3 Credentials The Exterior Company holds these manufacturer certifications: CertainTeed ShingleMaster, Owens Corning Platinum Preferred, Haag Certified Inspector - Residential. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
- Good Ratings Across the platforms we identified for The Exterior Company (Google, Yelp, the Better Business Bureau, CertainTeed, Owens Corning), the blended average is 4.4 out of 5, which we label Good. This is a plain average of public customer ratings, not a RooferWatch score. A solid average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 4/5 public records for The Exterior Company. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(717) 553-0232
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Alternate Phone
This is either a business landline or VoIP number (not a mobile number).(877) 421-3244
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Primary Address
311 Harrisburg Ave, Lancaster, PA 17603
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Owner Email
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Website
theexteriorcompany.com
- Socials
Company Description
Founded in 2012, The Exterior Company serves residential and commercial customers throughout Pennsylvania, Connecticut, Maryland, and New Jersey. The company offers roof installation and replacement, roof repair, emergency roof repair, storm damage repair, metal roofing installation, EPDM roofing, TPO roofing, gutter installation and repair, seamless gutters, siding installation and repair in vinyl, fiber cement, and wood/composite materials. Services include roof inspections and maintenance, leak detection, hail and wind damage repair, and full roof and exterior restoration. The company works with insurance companies on storm damage claims. Materials used include asphalt shingles and metal roofing. The Exterior Company operates locations in Lancaster, Pittsburgh, and Mechanicsburg, Pennsylvania; East Granby and Rocky Hill, Connecticut; and serves specific cities and counties across its four-state region.
Services Offered
- Residential Roof InstallationComplete installation of new roofing systems on houses, including removal of old materials, deck preparation, and application of shingles, tiles, or membranes.
- Residential Roof RepairFixing leaks, damaged shingles, flashing, and other issues on residential roofs.
- Commercial Roof InstallationInstalling a new roof system on a commercial building, typically flat or low-slope design.
- Commercial Roof RepairRepairing leaks, membrane damage, and other issues on commercial roofs.
- Emergency Roof RepairUrgent tarping, patching, or temporary stabilization of storm-damaged or severely leaking roofs to prevent immediate water intrusion.
- Storm Damage RepairEmergency repairs to roofs damaged by wind, hail, falling trees, or severe weather, often covered by homeowner insurance.
- Metal Roofing InstallationInstalling metal panels or standing-seam roofing systems, offering longevity and weather resistance for residential or commercial properties.
- EPDM RoofingRubber membrane roofing for flat or low-slope roofs, offering durability and flexibility in extreme temperatures.
- TPO RoofingInstallation and repair of thermoplastic polyolefin membrane roofing, a durable single-ply system commonly used on flat commercial roofs.
- Roof Inspections And MaintenanceProfessional evaluation of roof condition to identify damage, wear, or potential issues, plus routine upkeep like cleaning gutters and replacing damaged shingles to extend roof life.
- Leak DetectionUsing inspection techniques to locate the source of roof leaks, which may not be directly above the visible water damage.
- Gutter InstallationSetting up gutters and downspouts to channel water away from the roof and foundation, preventing water damage and erosion.
- Gutter RepairFixing leaks, reattaching loose sections, replacing damaged gutters, or realigning gutters to ensure proper water drainage away from the foundation.
- Seamless Gutters And DownspoutsCustom-formed gutter systems with no seams that reduce leaks, paired with downspouts to direct water away from the foundation and landscaping.
- Siding InstallationInstalling new exterior wall cladding made of vinyl, fiber cement, wood, or metal to protect the home and improve curb appeal.
- Siding RepairPatching, replacing, or repainting damaged sections of exterior wall cladding caused by weather, impact, or rot to restore weatherproofing and appearance.
- Vinyl SidingInstallation of PVC plastic siding panels that provide low-maintenance exterior cladding in various colors and styles.
- Fiber Cement SidingDurable siding boards made from cement and wood fibers that resist rot, insects, and fire while mimicking the look of wood or masonry.
- Wood And Composite SidingInstallation or replacement of exterior wall cladding using natural wood or engineered composite materials for weather protection and curb appeal.
- Insurance Claim AssistanceProfessional help navigating the insurance claims process, including damage assessment and documentation for roof or exterior repairs.
Credentials
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CertainTeed ShingleMaster
A CertainTeed ShingleMaster is a contractor with at least one crew member who has passed CertainTeed's Shingle Applicator training program (SARP), a hands-on technical certification that tests installers on proper… Read more
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Owens Corning Platinum Preferred
Owens Corning Platinum Preferred is the highest tier in the Owens Corning network, an invitation-only status held by roughly the top 1% of Owens Corning contractors, and uniquely among the major programs it requires the… Read more
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Haag Certified Inspector - Residential
Haag Certified Inspector - Residential (HCI-R) certifies that a specific person has been trained in Haag's methodology for assessing damage to steep-slope residential roofs. Haag is not a manufacturer or trade group but… Read more
Company Info
- License Number
- PA093603
- Issuing Authority
- PA BCP
- License Type
- Home Improvement Contractor
- Entity Type
- Corporation
- Alternate Name
- TEC
- Address Type
- Commercial
- Multi-State Company
- 3 states Yes
- Website Age
- 14.2 years old
Inspections and Violations
U.S. Department of Labor data-
Dec 19, 2022 ARCHBALD, PA Insp #346399058
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Aug 26, 2019 PHILADELPHIA, PA Insp #344268388
- Serious Roofing on low-slope roofs - fall protection 1926.501(b)(10) $2,550
Reviews and Reputation
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Avg. Rating
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BBB A+
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Google
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Yelp
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CertainTeed
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Owens Corning
Reviewers report mixed experiences with TEC. Several customers praise the company's roof replacement and repair work, with some describing knowledgeable representatives like Melvin, Steven, and JT who provided clear communication and handled insurance negotiations smoothly. These reviewers report satisfaction with completed projects and quality materials. However, multiple reviewers express significant concerns. Some report communication failures, including unresponsive staff and missed appointments. One reviewer describes damage to siding, gutters, and flashing after roof work, stating the company refused responsibility. Another reports a roof installed in 2019 that leaked twice within four years, with the company disputing responsibility despite warranty claims. A reviewer details a seven-month delay on a hail damage project with poor follow-up and eventual refund of payment. One customer reports the company roofed over vents and missed two scheduled repair appointments. Another describes the job taking too long with poor communication throughout the process.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) The Exterior Company ranks 1st of the 10 roofers we track in Lancaster, ahead of about 100% of them. Over the past year it has pulled in 30 reviews - the most recent this month - for a rate of roughly 10.7 reviews per month, which is faster than approximately 75% of the other Lancaster roofers. Its 4.8-star average rating sits just below the Lancaster median of 5.0 stars. The owner responds to 0% of reviews, which is below the typical Lancaster roofer’s rate of 86%.
Service Areas
- Lancaster, PA
- Reading, PA
- Hershey, PA
- York, PA
- Allentown, PA
- Lehigh Valley, PA
- Mechanicsburg, PA
- Pittsburgh, PA
- Bristol Township, PA
- Greater Philadelphia, PA
- Newcastle, PA
- Germantown, MD
- Adamstown, MD
- Rising Sun, MD
- Calvert County, MD
- Washington County, MD
- Hartford, CT
- Glastonbury, CT
- East Hampton, CT
- Wallingford, CT
