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Crusader Roofing

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Public Records Check

  • License Found We found a license number on file for Crusader Roofing: RB4000, but haven't confirmed its current status directly with the North Carolina state licensing board. We recommend verifying it's active and in good standing with the North Carolina state licensing board before hiring.
  • Registered Corporation Crusader Roofing's registered name carries a corporate suffix (LLC or Inc), but we have not matched it to a filing on the North Carolina Secretary of State. You can confirm how the business is registered, and its current status, directly with the North Carolina Secretary of State.
  • Business Address Crusader Roofing's listed address at 2003 Jacks Ford Dr, Fayetteville, NC 28303 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
  • 1 Credential Crusader Roofing holds these manufacturer certifications: Owens Corning Preferred. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
  • Excellent Ratings Across the platforms we identified for Crusader Roofing (Google, the Better Business Bureau), the blended average is 4.9 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.

We verified 5/5 public records for Crusader Roofing. The more of a company's record you can check, the more informed your hiring decision.

Contact Info

Company Description

Crusader Roofing operates in Fayetteville, North Carolina, offering roof replacement, roof repair, and gutter services to residential customers. The company is Haag Certified for forensic roof inspections and certified by Owens Corning as a shingle manufacturer partner. Owner Thomas Batchelor holds a background as a licensed insurance professional and brings expertise in insurance claims processing and roof installation. The company uses the Equipter RB4000 for efficient roof removal and installation, completing full roof replacements in one to two days on average. Crusader Roofing offers free estimates, meets with insurance adjusters on-site to identify hidden damage, and recycles roofing materials from job sites. The company serves residential customers and provides both full replacements and repair services.

Services Offered

  • Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
  • Roof RepairFixing localized damage such as leaks, missing shingles, damaged flashing, or deteriorated sections without replacing the entire roof.
  • Gutter ServicesInstallation, repair, and maintenance of gutters and downspouts that direct water away from the foundation and prevent erosion or water damage.
  • Roof InspectionA professional examination of the roof's condition, identifying damage, wear, leaks, and remaining lifespan to guide maintenance or replacement decisions.
  • Insurance Claim AssistanceProfessional help navigating the insurance claims process, including damage assessment and documentation for roof or exterior repairs.
  • Asphalt Shingle InstallationLaying asphalt shingles as the primary roofing material, the most common choice for residential roofs due to cost and durability.
  • Metal RoofingInstallation of durable metal panels or standing seam roofing, which resists weather, lasts 40-70 years, and works well in snowy or coastal areas.
  • Tile RoofingInstallation or repair of clay or concrete tile roofing, which offers longevity, fire resistance, and a distinctive aesthetic for Mediterranean or Spanish-style homes.

Credentials

  • Owens Corning Owens Corning Preferred

    Owens Corning Preferred

    An Owens Corning Preferred contractor has earned the mid-tier designation in Owens Corning's contractor network by demonstrating installation quality, business stability, and customer satisfaction. This status… Read more

Company Info

Lead-Safe (RRP)
N/A
License Number
RB4000
Company Name
Thomas Batchelor, LLC
Entity Type
Limited Liability Company (LLC)
Address Type
Commercial
Multi-State Company
No
Website Age
9.0 years old

Lead-Safe (RRP) in North Carolina

North Carolina runs its own EPA-authorized RRP program (NC DPH Health Hazards Control Unit), so RRP-certified firms are not listed in the federal EPA registry. Absence here is not evidence a firm is uncertified - verify directly with the state program.

Inspections and Violations

U.S. and North Carolina OSHA data
Inspections 0
Violations 0
Current penalties $0
Most recent -

Reviews and Reputation

About this review summary

This summary was automatically generated from customer reviews that were publicly visible at the time it was created on one or more of the review aggregators listed below. It does not constitute a review, rating, endorsement, or statement of fact about the business - it reflects only the opinions expressed by those reviewers as found at that time, not the views or conclusions of RooferWatch. Automated summaries can contain errors or omit context and may become outdated as new reviews are posted, so please read the original reviews through the links provided and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
  • Avg. Rating 4.9
  • BBB A+
  • Google 4.8

Reviewers consistently praise Crusader Roofing for responsiveness and punctuality. Several customers report that the team arrived on time, completed work quickly, and maintained clear communication throughout projects. Multiple reviewers describe the owner and staff - including Thomas, Yom, Ashley, and Victor - as friendly, professional, and knowledgeable. Customers report satisfaction with workmanship quality across roof repairs, replacements, and porch renovations, noting sturdy construction and energy efficiency. Several reviewers highlight the company's willingness to work with insurance claims and provide competitive pricing compared to competitors. Reviewers appreciate the team's transparency about costs and timelines, with some noting the owner remained on-site during assessments and repairs. One reviewer mentioned delays in obtaining products due to COVID but reported the company kept them informed and responded quickly to follow-up issues. Overall, reviewers express high satisfaction and indicate they would recommend the company for future projects.

About this average rating

This figure is a straightforward average of the public ratings we’ve gathered for this company across the following review platforms that our systems have identified: Google, the Better Business Bureau. It is not a proprietary RooferWatch score or a judgement of our own; each source is converted to a common five-star scale and blended into a single number so that no one platform’s reviews carry outsized weight, giving a more balanced read on overall sentiment. We’d still encourage you to read the underlying reviews on each platform and weigh them for yourself.

Review Signals Over Time

About these review signals

These figures are derived from this company’s 30 most recent publicly visible Google reviews at the time they were gathered. They simply describe patterns in those reviews - how often new reviews appear, how often the owner replies, and whether recent star ratings run higher or lower than older ones. They are not a review, rating, endorsement, or judgement by RooferWatch, and they reflect only what those public reviews showed at that time, which can change as new reviews are posted. Please read the underlying reviews and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
~0.3/mo Reviews per month
37% Owner responds to reviews
Improving 5.0 recent vs 4.7 earlier
How customers rated Crusader Roofing each month
Number of new reviews Crusader Roofing received per month

By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Crusader Roofing ranks 13th of the 14 roofers we track in Fayetteville, ahead of about 8% of them. Over the past year it has pulled in 10 reviews - the most recent last month - for a rate of roughly 0.3 reviews per month, which is slower than approximately 100% of the other Fayetteville roofers. Its 4.8-star average rating sits right at the Fayetteville median of 4.9 stars. The owner responds to 37% of reviews, which is below the typical Fayetteville roofer’s rate of 90%.

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About these customer reviews

Reviews below are submitted by members of the public and reflect only the opinions of those individuals, not the views, conclusions, or endorsement of RooferWatch. We screen submissions before publishing but cannot independently verify each reviewer’s experience. If you are the business owner and believe a review is inaccurate, please log in and report the review in question.

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