Public Records Check
- Missing License Our automated search didn't find a license on file for Smith Roofing & Exteriors with the Tennessee state licensing board. That doesn't mean the company is unlicensed. A license can be held under a different business name, registered too recently for us to match, or filed in a way our search didn't catch. We recommend confirming directly with the Tennessee state licensing board or asking the contractor for their license number.
- Missing Corporation Our automated search didn't find a registered business entity for Smith Roofing & Exteriors with the Tennessee Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the Tennessee Secretary of State directly.
- Business Address Smith Roofing & Exteriors's listed address at 1544 Schaeffer Rd. Suite B, Knoxville, TN 37932 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 4 Credentials Smith Roofing & Exteriors holds these manufacturer certifications: CertainTeed ShingleMaster, Owens Corning Platinum Preferred, VELUX Certified Installer, Johns Manville Peak Advantage - Peak. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
- Excellent Ratings Across the platforms we identified for Smith Roofing & Exteriors (Google, Yelp, the Better Business Bureau, CertainTeed, Owens Corning), the blended average is 4.7 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 3/5 public records for Smith Roofing & Exteriors. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(865) 507-0033
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Primary Address
1544 Schaeffer Rd. Suite B, Knoxville, TN 37932
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Owner Email
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Website
smithroofingservice.com
- Socials
Company Description
Smith Roofing & Exteriors was founded in 2016 and serves East Tennessee from its Knoxville base. The company holds Owens Corning Platinum Preferred Contractor status, TAMKO Pro Diamond Certified Contractor designation, and Deckorators Certified Pro Contractor certification. It provides residential and commercial roofing services including asphalt shingle roof replacement, emergency roof repair, metal roofing installation and repair, and commercial roofing with TPO, EPDM, and coating systems. Additional services include gutter installation and repair, deck and patio construction, siding replacement, window and door replacement, chimney repair, and skylight installation and repair. The company offers financing up to 120 months and works with insurance companies on storm damage claims. All roofing products installed carry manufacturer warranties, with some offering lifetime coverage, and all work is backed by company workmanship warranties.
Services Offered
- Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
- Roof RepairFixing localized damage such as leaks, missing shingles, damaged flashing, or deteriorated sections without replacing the entire roof.
- Metal Roofing InstallationInstalling metal panels or standing-seam roofing systems, offering longevity and weather resistance for residential or commercial properties.
- Metal Roofing RepairPatching, sealing, and fastener replacement on metal roofs to address leaks, rust, and panel damage.
- Commercial RoofingRoof installation, repair, and maintenance on office buildings, retail spaces, and other commercial structures, often involving flat or low-slope systems.
- Emergency Roof RepairUrgent tarping, patching, or temporary stabilization of storm-damaged or severely leaking roofs to prevent immediate water intrusion.
- Gutter InstallationSetting up gutters and downspouts to channel water away from the roof and foundation, preventing water damage and erosion.
- Gutter RepairFixing leaks, reattaching loose sections, replacing damaged gutters, or realigning gutters to ensure proper water drainage away from the foundation.
- Deck ConstructionBuilding of wooden or composite decks and outdoor platforms for residential properties.
- Covered Patio InstallationBuilding an attached or freestanding roofed structure over an outdoor patio area to provide shade and weather protection for entertaining and relaxation.
- Siding ReplacementRemoval and installation of new exterior wall cladding, typically vinyl, fiber cement, or metal, to restore weather protection and appearance.
- Window ReplacementRemoving old windows and installing new ones to improve energy efficiency, security, and appearance.
- Chimney RepairFixing damaged mortar, bricks, flashing, and caps on chimneys to prevent water leaks and structural deterioration.
- Skylight InstallationCutting and framing an opening in the roof and installing a window unit to bring natural light into interior spaces.
- Skylight RepairRepairing leaks, cracks, or seal failures around skylights to restore waterproofing and prevent interior water damage.
- Door ReplacementRemoval and installation of exterior doors, including entry doors and patio doors, for improved security and energy efficiency.
Credentials
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CertainTeed ShingleMaster
A CertainTeed ShingleMaster is a contractor with at least one crew member who has passed CertainTeed's Shingle Applicator training program (SARP), a hands-on technical certification that tests installers on proper… Read more
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Owens Corning Platinum Preferred
Owens Corning Platinum Preferred is the highest tier in the Owens Corning network, an invitation-only status held by roughly the top 1% of Owens Corning contractors, and uniquely among the major programs it requires the… Read more
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VELUX Certified Installer
VELUX Certified Installer is the broader of the two tiers in VELUX's installer program, and it describes a specific business model: a company that works across a variety of products or services, with VELUX skylights as… Read more
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Johns Manville Peak Advantage - Peak
Peak is the base level of the Peak Advantage program run by Johns Manville, the Denver-based commercial roofing manufacturer, so it appears on contractors installing JM's low-slope systems - single-ply TPO, EPDM, and… Read more
Company Info
- Entity Type
- Limited Liability Company (LLC)
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 6.3 years old
Inspections and Violations
U.S. and Tennessee OSHA dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
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Yelp
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CertainTeed
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Owens Corning
Reviewers report mixed experiences with Smith Roofing. Several customers praise the company's workmanship, professionalism, and communication, with some highlighting specific team members like Jordan, James, and Brad for their quality work and cleanup. Some reviewers appreciate competitive pricing and quick service on repairs. However, other customers describe significant frustrations with project timelines and communication. One reviewer reports a nearly $70,000 exterior renovation that took over 100 days instead of the quoted two weeks, with multiple installation errors, unmet promises about plant protection, poor cleanup, and dismissive responses from ownership regarding quality concerns. Another customer describes poor communication and extended scheduling delays on a deck rebuild. A third reviewer reports being ignored after requesting an estimate. Reviewers note these communication and timeline issues were particularly frustrating given project costs and contractual expectations.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Smith Roofing & Exteriors ranks 2nd of the 17 roofers we track in Knoxville, ahead of about 94% of them. Over the past year it has pulled in 30 reviews - the most recent this month - for a rate of roughly 50.1 reviews per month, which is faster than approximately 88% of the other Knoxville roofers. Its 4.9-star average rating sits right at the Knoxville median of 4.9 stars. The owner responds to 0% of reviews, which is in line with the typical Knoxville roofer’s rate of 0%.
