Public Records Check
- Missing License Our automated search didn't find a license on file for James Russell Roofing with the Tennessee state licensing board. That doesn't mean the company is unlicensed. A license can be held under a different business name, registered too recently for us to match, or filed in a way our search didn't catch. We recommend confirming directly with the Tennessee state licensing board or asking the contractor for their license number.
- Registered Corporation The Tennessee Secretary of State listed James Russell Roofing as Active when we last checked on Jul 9, 2026, registered since 2018. You can confirm it's still current with the Tennessee Secretary of State.
- Residential Address James Russell Roofing's listed address at 6584 Poplar Ave #Fl 2, Germantown, TN 38138 appears to be a residential address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 2 Credentials James Russell Roofing holds these manufacturer certifications: CertainTeed ShingleMaster, Atlas Pro Contractor. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
- Excellent Ratings Across the platforms we identified for James Russell Roofing (Google, the Better Business Bureau), the blended average is 5.0 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 4/5 public records for James Russell Roofing. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This phone number belongs to an iPhone, not a landline, so both calling and texting is supported.(901) 444-1231
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Primary Address
6584 Poplar Ave #Fl 2, Germantown, TN 38138
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Alternate Address
2904 Drummonds Road, Munford, TN 38058
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Owner Email
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Website
jamesrussellroofing.com
- Socials
Company Description
James Russell Roofing has served the Memphis metro area since 2018, operating as a family-owned residential and commercial roofing contractor. The company offers residential roof repairs and replacements using materials from GAF, CertainTeed, and Owens Corning, as well as commercial roofing installation and maintenance for TPO, modified bitumen, EPDM, and silicone coating systems. Additional services include storm damage assessment and insurance claims handling, chimney and skylight repair, gutter repair, home remodeling for kitchens and bathrooms, and general home repair for fascia, siding, and wood rot. The company is licensed and fully insured, serves thirteen cities across the Mid-South region, and offers financing through Hearth. Customer reviews on Google total 133 five-star ratings with an overall score of 4.9 out of 5.
Services Offered
- Residential Roof RepairFixing leaks, damaged shingles, flashing, and other issues on residential roofs.
- Residential Roof ReplacementRemoving and replacing an entire residential roof system with new materials.
- Commercial Roofing InstallationInstallation of new roofing systems on commercial buildings, including flat or low-slope roofs using materials like TPO, EPDM, or metal.
- Commercial Roof MaintenanceOngoing care and inspection of commercial roofs to ensure functionality, address minor issues, and maintain warranty compliance.
- Storm Damage AssessmentProfessional evaluation of roof and exterior damage from severe weather to document losses for insurance claims.
- Insurance Claims HandlingAssistance with documenting roof damage, filing insurance claims, and coordinating with adjusters to help property owners recover repair costs.
- Chimney RepairFixing damaged mortar, bricks, flashing, and caps on chimneys to prevent water leaks and structural deterioration.
- Chimney Flashing RepairRepairing or replacing the metal seal where the chimney meets the roof to stop water from entering the home.
- Skylight RepairRepairing leaks, cracks, or seal failures around skylights to restore waterproofing and prevent interior water damage.
- Gutter RepairFixing leaks, reattaching loose sections, replacing damaged gutters, or realigning gutters to ensure proper water drainage away from the foundation.
- Kitchen RemodelingRenovation of kitchen spaces including cabinetry, countertops, appliances, and fixtures.
- Bathroom RemodelingComplete renovation of bathroom spaces, including fixtures, finishes, plumbing, and layout changes.
- Siding RepairPatching, replacing, or repainting damaged sections of exterior wall cladding caused by weather, impact, or rot to restore weatherproofing and appearance.
- Fascia RepairRestoration or replacement of the horizontal board that runs along the roofline and supports gutters, protecting the roof edge and interior.
- Wood Rot RepairRemoving decayed wood from roof decking, fascia, or framing and replacing it with sound material to restore structural integrity.
- Home RestorationComprehensive repair and rebuilding of residential properties damaged by storms, fire, water, or other events.
Credentials
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CertainTeed ShingleMaster
A CertainTeed ShingleMaster is a contractor with at least one crew member who has passed CertainTeed's Shingle Applicator training program (SARP), a hands-on technical certification that tests installers on proper… Read more
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Atlas Pro Contractor
Atlas Pro Contractor indicates that a company appears in the contractor network run by Atlas Roofing Corporation without holding an earned tier. The distinction matters because Atlas's program has two layers: Atlas PRO… Read more
Company Info
- Company Name
- JAMES RUSSELL ROOFING & RESTORATIONS LLC
- State Entity ID
- 000985974
- Company Formation Date
- Sep 19, 2018
- Company Age
- 7.8 years old
- Company Formation State
- TN
- Principal Address
- 2904 DRUMMONDS ROAD, MUNFORD, TN 38058
- Mailing Address
- 2904 DRUMMONDS ROAD, MUNFORD, TN 38058
- Registered Agent
- JAIME BYRAM
- Agent Address
- 2904 DRUMMONDS RD, MUNFORD, TN 38058
- Entity Type
- Limited Liability Company (LLC)
- Address Type
- Residential
- Multi-State Company
- No
- Website Age
- 7.5 years old
Inspections and Violations
U.S. and Tennessee OSHA dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
Reviewers consistently praise James Russell Roofing for responsive communication and quick turnaround times. Several customers report that the company provided estimates within days and completed work promptly. Reviewers describe the crew as professional, courteous, and detail-oriented, noting that staff members like Chris and Jamie were easy to work with. Multiple customers highlight quality workmanship, color matching, and thorough cleanup. Reviewers also mention the company's helpfulness with insurance claims and willingness to go beyond the scope of work. However, one reviewer reported that their project experienced delays and lacked communication during the process, and expressed concerns about visible inconsistencies in the finished roof's appearance. Overall, most reviewers recommend the company for roofing and home repair needs.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) James Russell Roofing ranks 60th of the 123 roofers we track across Tennessee, ahead of about 52% of them. Over the past year it has pulled in 23 reviews - the most recent last month - for a rate of roughly 2.2 reviews per month, which is slower than approximately 60% of the other Tennessee roofers. Its 4.9-star average rating sits right at the Tennessee median of 4.9 stars. The owner responds to 100% of reviews, which is above the typical Tennessee roofer’s rate of 67%.
