Public Records Check
- Locally Regulated New York doesn't issue a statewide roofing license - roofing is regulated locally through city or county permits, so there is no state license to verify. We don't count this against Five Star Services. Confirm any local permit or registration with the city or county where the work will take place.
- Missing Corporation Our automated search didn't find a registered business entity for Five Star Services with the New York Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the New York Secretary of State directly.
- Business Address Five Star Services's listed address at 1320 Military Rd, Kenmore, NY 14217 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 0 Credentials Our automated search didn't find a manufacturer certification for Five Star Services. Many reputable roofers aren't certified by any manufacturer, often by choice, so this isn't a sign of a problem. If a manufacturer-backed warranty matters to you, ask the contractor which certifications they carry.
- Excellent Ratings Across the platforms we identified for Five Star Services (Google, the Better Business Bureau), the blended average is 5.0 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 3/5 public records for Five Star Services. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(716) 828-6279
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Primary Address
1320 Military Rd, Kenmore, NY 14217
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Website
fivestarserviceswny.com
- Socials
Company Description
Five Star Services is a GAF Master Elite certified residential roofing and home improvement contractor serving Buffalo and Western New York. The company offers roofing installation and repair, siding installation, window and door replacement, home additions and decks, kitchen and bathroom remodeling, and custom trim and finish carpentry. Five Star provides free estimates and instant online roofing quotes using satellite imagery. The company is fully licensed and insured and offers flexible financing options for homeowners. Customer reviews mention a 25-year warranted roof and note the company's responsiveness to complex roofing situations, including work with solar panel installations and Mansard roof repairs.
Services Offered
- Residential Roofing InstallationInstallation of new roofing systems on residential homes using shingles, metal, tile, or other materials.
- Roof RepairFixing localized damage such as leaks, missing shingles, damaged flashing, or deteriorated sections without replacing the entire roof.
- Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
- Siding InstallationInstalling new exterior wall cladding made of vinyl, fiber cement, wood, or metal to protect the home and improve curb appeal.
- Window and Door ReplacementRemoval and installation of new windows and doors, including frames and weatherproofing to improve energy efficiency and security.
- Deck InstallationBuilding new wooden or composite decks attached to homes, including framing, railings, and weatherproofing.
- Kitchen RemodelingRenovation of kitchen spaces including cabinetry, countertops, appliances, and fixtures.
- Bathroom RemodelingComplete renovation of bathroom spaces, including fixtures, finishes, plumbing, and layout changes.
- Porch RepairStructural and surface repairs to porches, including decking, railings, steps, and support beams damaged by rot, weather, or wear.
- Home AdditionsConstruction of new rooms or expanded living spaces attached to an existing residential structure.
- Custom Trim and Finish CarpentryFabrication and installation of custom moldings, fascia, soffits, and interior trim details tailored to a home's architectural style and specifications.
- Garage ConstructionBuilding a new garage structure, typically attached or detached, for vehicle storage and workspace.
Company Info
- Entity Type
- Partnership
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 15.3 years old
Inspections and Violations
U.S. Department of Labor dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
Reviewers consistently praise the company's staff and service quality. Several customers report that Rick and other team members were patient, knowledgeable, and responsive to questions. Multiple reviewers describe the work as high-quality, with attention to detail and thorough cleanup. Customers highlight professional communication throughout projects, timely completion, and respect for their properties. Several reviewers mention being impressed by the crew's work ethic and friendliness. Some customers note they have used the company multiple times or were referred by others. One reviewer reports that after a year of unsuccessful repairs by other companies, Five Star successfully resolved a leaking flashing issue. Reviewers across various project types - including roofing, siding, remodeling, and garage construction - express satisfaction. A few customers specifically mention fair pricing and efficient service.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Five Star Services ranks 67th of the 210 roofers we track across New York, ahead of about 68% of them. Over the past year it has pulled in 27 reviews - the most recent this month - for a rate of roughly 2.5 reviews per month, which is slower than approximately 51% of the other New York roofers. Its 4.9-star average rating sits right at the New York median of 4.9 stars. The owner responds to 17% of reviews, which is below the typical New York roofer’s rate of 54%.
Service Areas
- Kenmore, NY
- Buffalo, NY
- Amherst, NY
- Tonawanda, NY
- Orchard Park, NY
- Cheektowaga, NY
- Hamburg, NY
- West Seneca, NY
