Public Records Check
- Missing License Our automated search didn't find a license on file for Otten's Custom Roofing with the Michigan state licensing board. That doesn't mean the company is unlicensed. A license can be held under a different business name, registered too recently for us to match, or filed in a way our search didn't catch. We recommend confirming directly with the Michigan state licensing board or asking the contractor for their license number.
- Registered Corporation The Michigan Secretary of State listed Otten's Custom Roofing as Active when we last checked on Jul 9, 2026, registered since 1993. You can confirm it's still current with the Michigan Secretary of State.
- Business Address Otten's Custom Roofing's listed address at 4161 Madison Avenue Southeast, Cutlerville, MI 49548 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 1 Credential Otten's Custom Roofing holds these manufacturer certifications: Owens Corning Preferred. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
- Excellent Ratings Across the platforms we identified for Otten's Custom Roofing (Google, the Better Business Bureau, Owens Corning), the blended average is 5.0 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 4/5 public records for Otten's Custom Roofing. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(616) 534-6000
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Primary Address
4161 Madison Avenue Southeast, Cutlerville, MI 49548
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Website
ottenscustomroofing.com
- Socials
Company Description
Otten's Custom Roofing has served West Michigan since 1987, offering 39 years of business experience and 47 years of combined roofing expertise. The company installs, replaces, and repairs residential and commercial roofs, specializing in shingle roofs and flat roof systems. Services include residential roof installation, replacement, and repair; commercial roof installation, replacement, and repair; gutter installation and management; and storm damage repair. The company serves Grand Rapids, Wyoming, and West Michigan, understanding regional weather challenges including snow, rain, wind, and ice storms. Otten's Custom Roofing is state-licensed, insured, and BBB-accredited with an A+ rating. The company offers 12-month same-as-cash financing and extended payment plans for roof projects.
Services Offered
- Residential Roof InstallationComplete installation of new roofing systems on houses, including removal of old materials, deck preparation, and application of shingles, tiles, or membranes.
- Residential Roof ReplacementRemoving and replacing an entire residential roof system with new materials.
- Residential Roof RepairFixing leaks, damaged shingles, flashing, and other issues on residential roofs.
- Commercial Roof InstallationInstalling a new roof system on a commercial building, typically flat or low-slope design.
- Commercial Roof ReplacementFull removal and installation of new roofing systems on commercial properties, often involving large flat or low-slope areas.
- Commercial Roof RepairRepairing leaks, membrane damage, and other issues on commercial roofs.
- Flat Roof InstallationInstallation of roofing systems on flat or nearly flat commercial and residential roofs using membranes, coatings, or built-up materials.
- Flat Roof ReplacementComplete removal and installation of a new flat or low-slope roof system, common on commercial and modern residential buildings.
- Flat Roof RepairPatching or sealing leaks and damage on flat or low-slope roofs, typically involving membrane or coating materials.
- Shingle Roof InstallationInstallation of asphalt, wood, or composite shingles on pitched roofs to provide weather protection and curb appeal.
- Gutter InstallationSetting up gutters and downspouts to channel water away from the roof and foundation, preventing water damage and erosion.
- Gutter RepairFixing leaks, reattaching loose sections, replacing damaged gutters, or realigning gutters to ensure proper water drainage away from the foundation.
- Storm Damage RepairEmergency repairs to roofs damaged by wind, hail, falling trees, or severe weather, often covered by homeowner insurance.
Credentials
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Owens Corning Preferred
An Owens Corning Preferred contractor has earned the mid-tier designation in Owens Corning's contractor network by demonstrating installation quality, business stability, and customer satisfaction. This status… Read more
Company Info
- Company Name
- OTTEN'S CUSTOM ROOFING INC.
- State Entity ID
- 800410469
- Company Formation Date
- May 1, 1993
- Company Age
- 33.2 years old
- Company Formation State
- MI
- Principal Address
- 4161 MADISON SE, WYOMING, MI 49548
- Registered Agent
- SCOTT KENNETH OTTEN
- Agent Address
- 4161 MADISON SE, WYOMING, MI 49548
- Entity Type
- Corporation
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 20.2 years old
Inspections and Violations
U.S. and Michigan OSHA data-
Jun 23, 2020 GRAND RAPIDS, MI Insp #344807755
- Serious $200
- Other $0
- Other $0
- Other Roofing on low-slope roofs - fall protection 1926.501(b)(10) $0
Reviews and Reputation
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Avg. Rating
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BBB A+
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Google
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Owens Corning
Reviewers consistently praise Otten's Custom Roofing for responsive communication and accessibility. Several customers report that Scott answers calls and emails promptly, often providing same-day estimates and inspections. Multiple reviewers describe the crew as professional, efficient, and detail-oriented, completing roof replacements in a single day and thoroughly cleaning up afterward. Customers report competitive pricing compared to other local contractors, with several noting Scott's fair approach and willingness to take on smaller jobs. Reviewers highlight the quality of workmanship, including handling unexpected issues like rot or structural challenges. Several customers mention Scott's integrity, reliability, and knowledgeable expertise, particularly regarding flat roof work. Multiple reviewers indicate they would recommend the company and plan to use them again for future roofing needs.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Otten's Custom Roofing ranks 45th of the 118 roofers we track across Michigan, ahead of about 62% of them. Over the past year it has pulled in 23 reviews - the most recent this month - for a rate of roughly 1.9 reviews per month, which is slower than approximately 61% of the other Michigan roofers. Its 4.9-star average rating sits right at the Michigan median of 4.9 stars. The owner responds to 0% of reviews, which is below the typical Michigan roofer’s rate of 67%.
