Public Records Check
- License Found We found a license number on file for O'Brien Home Services: CS058364, but haven't confirmed its current status directly with the Massachusetts state licensing board. We recommend verifying it's active and in good standing with the Massachusetts state licensing board before hiring.
- Missing Corporation Our automated search didn't find a registered business entity for O'Brien Home Services with the Massachusetts Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the Massachusetts Secretary of State directly.
- Residential Address O'Brien Home Services's listed address at 391 Salisbury St, Worcester, MA 01520 appears to be a residential address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 0 Credentials Our automated search didn't find a manufacturer certification for O'Brien Home Services. Many reputable roofers aren't certified by any manufacturer, often by choice, so this isn't a sign of a problem. If a manufacturer-backed warranty matters to you, ask the contractor which certifications they carry.
- Excellent Ratings Across the platforms we identified for O'Brien Home Services (Google, Yelp, the Better Business Bureau), the blended average is 4.6 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 3/5 public records for O'Brien Home Services. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(855) 804-3039
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Primary Address
391 Salisbury St, Worcester, MA 01520
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Website
obrienhomeservices.com
- Socials
Company Description
Founded in 1988, O'Brien Home Services has served Holden, Worcester, and neighboring Massachusetts communities for over 35 years. The company holds Massachusetts Construction Supervisor License CS058364 and Home Improvement Contractor License HIR #108593. Services include asphalt shingle, cedar shake, EPDM rubber, metal, solar, and TPO roof installation; asphalt shingle and EPDM roof repair; roof replacement, tear-off, coating, decking installation, inspection, maintenance, moss removal, ventilation, waterproofing, and vapor barrier installation. Specialty repairs include chimney flashing repair, leak detection, emergency repair, roof decking repair, storm damage repair, and valley repair. Additional exterior services encompass gutter cleaning, installation, and repair; siding; skylights; soffit; exterior doors; and windows. The company uses CertainTeed and TAMKO materials and offers a 10-year workmanship warranty. Emergency repair services are available 24/7, with free quotes provided within 48 hours. Insurance claim assistance is included.
Services Offered
- Asphalt Shingle Roof InstallationLaying asphalt shingles over roof decking and underlayment to create a durable, cost-effective roof covering for residential homes.
- Cedar Shake Roof InstallationInstallation of hand-split wood shakes for a rustic, high-end residential roof with natural appearance and longevity.
- EPDM Rubber Roof InstallationInstalling a single-ply synthetic rubber membrane over flat or low-slope roofs, sealed at seams and penetrations to create a durable, weather-resistant surface.
- Metal Roof InstallationInstalling a new metal roof system, typically standing seam or metal shingles, for durability and longevity.
- Solar Roof InstallationInstalling solar panels integrated into or mounted on a roof structure to generate electricity and reduce energy costs.
- TPO Roof InstallationInstallation of thermoplastic polyolefin single-ply roofing membrane on flat or low-slope roofs for waterproofing and weather protection.
- Roof RepairFixing localized damage such as leaks, missing shingles, damaged flashing, or deteriorated sections without replacing the entire roof.
- Roof ReplacementRemoving an old or failing roof system and installing a new one, typically when repairs are no longer cost-effective.
- Roof Tear-OffComplete removal of existing roofing materials down to the deck, typically done before installing a new roof.
- Roof Coating ServicesApplication of protective liquid coatings to existing roofs to extend life, improve reflectivity, and prevent leaks.
- Roof Inspection ServicesProfessional examination of the roof to assess condition, identify damage, and recommend repairs or maintenance.
- Roof Maintenance ServicesRegular inspections, cleaning, and minor repairs to keep roofs in good condition and catch problems early.
- Roof Moss RemovalCleaning moss, algae, and lichen growth from roof surfaces to restore appearance and prevent moisture retention that can damage shingles.
- Roof WaterproofingApplication of protective coatings or membranes to seal the roof surface and prevent water penetration.
- Vapor Barrier InstallationInstallation of moisture-blocking membranes in attics or crawl spaces to prevent condensation and protect insulation and structural components.
- Emergency Roof RepairUrgent tarping, patching, or temporary stabilization of storm-damaged or severely leaking roofs to prevent immediate water intrusion.
- Leak Detection ServicesInspection using moisture meters, thermal imaging, or water testing to locate hidden roof leaks before visible damage occurs.
- Storm Damage RepairEmergency repairs to roofs damaged by wind, hail, falling trees, or severe weather, often covered by homeowner insurance.
- Gutter InstallationSetting up gutters and downspouts to channel water away from the roof and foundation, preventing water damage and erosion.
- Roof Ventilation ServicesInstallation or repair of vents and ventilation systems that allow moisture and heat to escape from the attic.
Company Info
- Lead-Safe (RRP)
- N/A
- License Number
- CS058364
- Entity Type
- Sole Proprietorship
- Alternate Name
- O'Brien Roofing
- Address Type
- Residential
- Multi-State Company
- No
- Website Age
- 8.1 years old
Inspections and Violations
U.S. Department of Labor dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
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Yelp
Reviewers report mixed experiences with O'Brien Home Services. Several customers describe positive outcomes, praising the quality of roof replacement work, speed of completion, competitive pricing, and professionalism. Multiple reviewers highlight Ken's communication, attention to detail, safety practices, and courteous treatment of workers. Some customers report work completed in a single day and express satisfaction with the detailed contracts and warranties offered. However, one reviewer reports a negative experience, stating that Ken failed to show up for a scheduled roof and chimney flashing repair without notification, despite a verbal agreement. Another customer describes dissatisfaction with gutter installation, claiming downspouts were placed incorrectly and that Ken refused to replace a patched section of new guttering, instead offering only labor-free replacement at the customer's expense. This reviewer also expresses frustration with delayed start dates and characterizes Ken as unresponsive to warranty claims.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) O'Brien Home Services ranks 17th of the 19 roofers we track in Worcester, ahead of about 11% of them. Over the past year it has pulled in 9 reviews - the most recent last month - for a rate of roughly 0.2 reviews per month, which is slower than approximately 100% of the other Worcester roofers. Its 4.8-star average rating sits just below the Worcester median of 4.9 stars. The owner responds to 0% of reviews, which is in line with the typical Worcester roofer’s rate of 0%.
Service Areas
- Holden, MA
- Worcester, MA
