Public Records Check
- Registration-Based Iowa doesn't license roofing contractors; instead it requires a statewide contractor registration. We treat this check as met rather than penalise it, but we haven't independently verified this company's registration - confirm it directly with the state before hiring.
- Registered Corporation Five Star Home Improvement's registered name carries a corporate suffix (LLC or Inc), but we have not matched it to a filing on the Iowa Secretary of State. You can confirm how the business is registered, and its current status, directly with the Iowa Secretary of State.
- Business Address Five Star Home Improvement's listed address at 2000 James St #111, Coralville, IA 52241 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 1 Credential Five Star Home Improvement holds these manufacturer certifications: Owens Corning Platinum Preferred. These show the company met a manufacturer's program requirements and may offer manufacturer-backed warranties, but they aren't independent quality audits. You can confirm current status with the manufacturer.
- Excellent Ratings Across the platforms we identified for Five Star Home Improvement (Google, the Better Business Bureau, Owens Corning), the blended average is 4.8 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.
We verified 5/5 public records for Five Star Home Improvement. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(319) 499-8196
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Alternate Phone
This phone number belongs to an iPhone, not a landline, so both calling and texting is supported.(319) 471-7300
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Primary Address
2000 James St #111, Coralville, IA 52241
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Owner Email
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Website
fivestarhic.com
- Socials
Company Description
Five Star Home Improvement is a third-generation family-owned roofing contractor serving Iowa and Illinois for nearly 100 years. The company offers residential roof replacement, repair, and reroofing using asphalt shingles and metal roofing, along with commercial flat roofing, rubber roofing, modified bitumen, PVC, TPO, and EPDM systems. Additional services include windows, siding, gutters, and insulation. Five Star is an Owens Corning Platinum Preferred Contractor and provides a 50-year labor and material warranty. The company serves Johnson County, Coralville, Cedar Rapids, Iowa City, North Liberty, Solon, Tiffin, University Heights, West Branch, Mount Vernon, and the Quad Cities area including Davenport, Rock Island, and Moline. Five Star offers 100 percent financing with zero down and handles insurance claims.
Services Offered
- Residential Roof ReplacementRemoving and replacing an entire residential roof system with new materials.
- Residential Roof RepairFixing leaks, damaged shingles, flashing, and other issues on residential roofs.
- Commercial RoofingRoof installation, repair, and maintenance on office buildings, retail spaces, and other commercial structures, often involving flat or low-slope systems.
- Flat RoofingInstallation or repair of low-slope roofs using membranes, tar and gravel, or other systems designed to shed water on nearly level surfaces.
- Metal RoofingInstallation of durable metal panels or standing seam roofing, which resists weather, lasts 40-70 years, and works well in snowy or coastal areas.
- Rubber RoofingInstalling EPDM rubber membrane systems on flat or low-slope roofs for long-lasting waterproofing and weather protection.
- Modified Bitumen RoofingInstallation or repair of torch-applied or self-adhering asphalt-based membrane roofing, commonly used on flat or low-slope commercial roofs.
- PVC RoofingInstallation of rigid plastic membrane roofing that resists chemicals, UV damage, and punctures, ideal for commercial flat roofs.
- TPO RoofingInstallation and repair of thermoplastic polyolefin membrane roofing, a durable single-ply system commonly used on flat commercial roofs.
- EPDM RoofingRubber membrane roofing for flat or low-slope roofs, offering durability and flexibility in extreme temperatures.
- ReroofingRemoval of old roofing material and installation of a new roof system on an existing structure.
- Roof Repair and MaintenanceOngoing inspection, repair, and preventive maintenance of roofing systems to extend lifespan and prevent leaks.
- Windows InstallationReplacement or installation of new windows in residential homes.
- Siding InstallationInstalling new exterior wall cladding made of vinyl, fiber cement, wood, or metal to protect the home and improve curb appeal.
- Gutters InstallationInstallation of gutter systems that collect and channel roof runoff away from the foundation and landscaping.
- InsulationAdding or upgrading thermal insulation in attics or under roofing to improve energy efficiency and reduce heating and cooling costs.
- Storm Damage RepairEmergency repairs to roofs damaged by wind, hail, falling trees, or severe weather, often covered by homeowner insurance.
Credentials
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Owens Corning Platinum Preferred
Owens Corning Platinum Preferred is the highest tier in the Owens Corning network, an invitation-only status held by roughly the top 1% of Owens Corning contractors, and uniquely among the major programs it requires the… Read more
Company Info
- Lead-Safe (RRP)
- N/A
- License Number
- 123987
- Company Name
- Five Star Home Improvement LLC
- Entity Type
- Limited Liability Company (LLC)
- Address Type
- Commercial
- Multi-State Company
- 2 states Yes
- Website Age
- 13.7 years old
Inspections and Violations
U.S. and Iowa OSHA dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
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Owens Corning
Reviewers report mixed experiences with Five Star Home Improvement. Several customers praise the company's professionalism, quality materials, and craftsmanship, with many highlighting positive interactions with specific staff members like Ryan, Roger, Jose, and Manuel. Reviewers describe quick installation times, thorough work, fair pricing, and good communication during the initial process. However, some customers report significant issues with post-installation follow-up. One reviewer describes a roof leak four days after installation caused by a reused broken vent, stating a representative didn't visit for two weeks and they had to handle ceiling damage themselves. Another reports roof problems recurring six years later with unresponsive customer service despite a 50-year warranty. A third customer experienced warping and falling shingles within three years, with delayed response to service requests. One reviewer notes receiving an incorrect shingle class, though the company offered credit and a re-roof option. Several customers express satisfaction with the final results and would recommend the company.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Five Star Home Improvement ranks 7th of the 70 roofers we track across Iowa, ahead of about 91% of them. Over the past year it has pulled in 4 reviews - the most recent 3 months ago - for a rate of roughly 2.0 reviews per month, which is faster than approximately 58% of the other Iowa roofers. Its 4.7-star average rating sits below the Iowa median of 4.9 stars. The owner responds to 43% of reviews, which is above the typical Iowa roofer’s rate of 32%.
