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Pamalu Roofing

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Public Records Check

  • License Found We found a license number on file for Pamalu Roofing: CT36649, but haven't confirmed its current status directly with the Hawaii state licensing board. We recommend verifying it's active and in good standing with the Hawaii state licensing board before hiring.
  • Missing Corporation Our automated search didn't find a registered business entity for Pamalu Roofing with the Hawaii Secretary of State. That doesn't mean the company isn't legitimate. Many roofers operate legally as sole proprietorships, which don't require registration, and a registered business can be filed under a different name, formed in another state, or created too recently for us to match. To confirm how the business is structured, ask the contractor or search the Hawaii Secretary of State directly.
  • Business Address Pamalu Roofing's listed address at 1308 Hart St #Unit A, Honolulu, HI 96817 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
  • 0 Credentials Our automated search didn't find a manufacturer certification for Pamalu Roofing. Many reputable roofers aren't certified by any manufacturer, often by choice, so this isn't a sign of a problem. If a manufacturer-backed warranty matters to you, ask the contractor which certifications they carry.
  • Excellent Ratings Across the platforms we identified for Pamalu Roofing (Google, Yelp), the blended average is 4.6 out of 5, which we label Excellent. This is a plain average of public customer ratings, not a RooferWatch score. A high average reflects past customers' experiences, not a guarantee of yours, so read the underlying reviews and weigh them yourself.

We verified 3/5 public records for Pamalu Roofing. The more of a company's record you can check, the more informed your hiring decision.

Contact Info

Company Description

Pamalu Roofing, licensed as CT 36649, has served residential and commercial roofing customers across Oahu, Maui, Kauai, and the Big Island for over 40 years. The company offers metal roofing, shingle roofing, tile roofing, and asphalt roofing installation and repair services. Pamalu Roofing handles storm damage repair and emergency roof repairs, provides free estimates, and assists customers with insurance claims processing. The company serves diverse commercial clients including hotels, restaurants, retail stores, apartments, and military and federal buildings. Services include roof installation, repair, and custom roofing solutions. Pamalu Roofing operates across all Hawaiian islands and emphasizes quick turnaround times and cleanup after project completion.

Services Offered

Company Info

License Number
CT36649
Address Type
Commercial
Multi-State Company
No
Website Age
5.8 years old

Inspections and Violations

U.S. and Hawaii OSHA data
Inspections 0
Violations 0
Current penalties $0
Most recent -

Reviews and Reputation

About this review summary

This summary was automatically generated from customer reviews that were publicly visible at the time it was created on one or more of the review aggregators listed below. It does not constitute a review, rating, endorsement, or statement of fact about the business - it reflects only the opinions expressed by those reviewers as found at that time, not the views or conclusions of RooferWatch. Automated summaries can contain errors or omit context and may become outdated as new reviews are posted, so please read the original reviews through the links provided and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
  • Avg. Rating 4.6
  • Google 4.7
  • Yelp 4.4

Reviewers report mixed experiences with Pamalu Roofing. Several customers praise the company's quality workmanship, professionalism, and responsiveness. Multiple reviewers describe owner Jess Crisologo and his crew as knowledgeable, efficient, and willing to go above and beyond, including proactive repairs and competitive pricing. Some customers highlight positive insurance claim handling and same-day or next-day service for follow-up issues. However, one reviewer expressed significant dissatisfaction with a missed appointment, reporting that Jess arrived 35 minutes late without prior notification. Another reviewer reported that an initial skylight repair failed to resolve leaks and that subsequent follow-up calls were ignored. This reviewer later discovered the original roof installation lacked proper tear-off procedures and was told the roof would need replacement within five years, contradicting the 20-year warranty claim made during the initial consultation.

About this average rating

This figure is a straightforward average of the public ratings we’ve gathered for this company across the following review platforms that our systems have identified: Google, Yelp. It is not a proprietary RooferWatch score or a judgement of our own; each source is converted to a common five-star scale and blended into a single number so that no one platform’s reviews carry outsized weight, giving a more balanced read on overall sentiment. We’d still encourage you to read the underlying reviews on each platform and weigh them for yourself.

Review Signals Over Time

About these review signals

These figures are derived from this company’s 28 most recent publicly visible Google reviews at the time they were gathered. They simply describe patterns in those reviews - how often new reviews appear, how often the owner replies, and whether recent star ratings run higher or lower than older ones. They are not a review, rating, endorsement, or judgement by RooferWatch, and they reflect only what those public reviews showed at that time, which can change as new reviews are posted. Please read the underlying reviews and do your own due diligence. If you are the business owner and believe anything here is inaccurate, submit a correction and we’ll review it promptly.
~0.4/mo Reviews per month
0% Owner responds to reviews
Steady 4.7 recent vs 4.7 earlier
How customers rated Pamalu Roofing each month
Number of new reviews Pamalu Roofing received per month

By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Pamalu Roofing ranks 8th of the 13 roofers we track in Honolulu, ahead of about 42% of them. Over the past year it has pulled in 12 reviews - the most recent last month - for a rate of roughly 0.4 reviews per month, which is slower than approximately 89% of the other Honolulu roofers. Its 4.7-star average rating sits just below the Honolulu median of 4.8 stars. The owner responds to 0% of reviews, which is in line with the typical Honolulu roofer’s rate of 0%.

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About these customer reviews

Reviews below are submitted by members of the public and reflect only the opinions of those individuals, not the views, conclusions, or endorsement of RooferWatch. We screen submissions before publishing but cannot independently verify each reviewer’s experience. If you are the business owner and believe a review is inaccurate, please log in and report the review in question.

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