Public Records Check
- Registration-Based Connecticut doesn't license roofing contractors; instead it requires a statewide contractor registration. We treat this check as met rather than penalise it, but we haven't independently verified this company's registration - confirm it directly with the state before hiring.
- Registered Corporation Five Star Roof's registered name carries a corporate suffix (LLC or Inc), but we have not matched it to a filing on the Connecticut Secretary of State. You can confirm how the business is registered, and its current status, directly with the Connecticut Secretary of State.
- Business Address Five Star Roof's listed address at 1119 S State Rd 3, Hartford, CT 47348 appears to be a business address. This means the company operates from a real, locatable address rather than a mailbox or PO box, which can make it easier to reach them or resolve issues. Many roofers legitimately work from a home address, so this doesn't speak to the quality of their work, license, or insurance.
- 0 Credentials Our automated search didn't find a manufacturer certification for Five Star Roof. Many reputable roofers aren't certified by any manufacturer, often by choice, so this isn't a sign of a problem. If a manufacturer-backed warranty matters to you, ask the contractor which certifications they carry.
- Okay Ratings Across the platforms we identified for Five Star Roof (Google, Yelp, the Better Business Bureau), the blended average is 3.8 out of 5, which we label Okay. This is a plain average of public customer ratings, not a RooferWatch score. Averages like this can be pulled down by a few reviews or a single dispute, so treat it as a starting point and read the underlying reviews for context.
We verified 3/5 public records for Five Star Roof. The more of a company's record you can check, the more informed your hiring decision.
Contact Info
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Phone
This is either a business landline or VoIP number (not a mobile number).(888) 288-8631
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Primary Address
1119 S State Rd 3, Hartford, CT 47348
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Website
fivestarroof.com
- Socials
Company Description
Five Star Roof has spent 25 years installing flat, metal, and barrel roofing systems designed to address inherent failure points in traditional installation methods that cause leaks. The company serves commercial customers in Hartford City, Indiana, and offers roof-over-flat, tear-off-flat, and roof-over-metal installation options. Five Star Roof's systems use layered construction with Flex Star Rubberized Coating, Poly-Flex Fiber Membrane, and rubberized coating. Additional options include Sunburst Aluminum Coating for heat reflection and Starfire Aluminum Chip Coating, which reflects up to 87 percent of the sun's rays and comes with a warranty up to 30 years. The company provides on-site assessment by roofing specialists, comprehensive quotes, and installation with minimum business interruption. Five Star Roof reports over 1,000 customer reviews.
Services Offered
- Flat Roof InstallationInstallation of roofing systems on flat or nearly flat commercial and residential roofs using membranes, coatings, or built-up materials.
- Metal Roof InstallationInstalling a new metal roof system, typically standing seam or metal shingles, for durability and longevity.
- Barrel Roof InstallationInstallation of curved, cylindrical roofing that sheds water in a barrel or wave pattern, commonly used on Mediterranean or Spanish-style homes.
- Roof-Over-Flat SystemsApplying new roofing material directly over an existing flat roof without removing the old layer, reducing labor and debris.
- Tear-Off Flat RoofingComplete removal of old flat roofing material down to the deck, followed by installation of new membrane or coating system.
- Roof-Over-Metal SystemsInstalling new roofing over existing metal roof panels without stripping the old material, preserving the underlying structure.
- TPO RoofingInstallation and repair of thermoplastic polyolefin membrane roofing, a durable single-ply system commonly used on flat commercial roofs.
- EPDM RoofingRubber membrane roofing for flat or low-slope roofs, offering durability and flexibility in extreme temperatures.
- Elastomeric RoofingFlexible rubber-based membrane roofing that stretches and contracts with temperature changes, ideal for flat or low-slope commercial structures.
- Modified Bitumen RoofingInstallation or repair of torch-applied or self-adhering asphalt-based membrane roofing, commonly used on flat or low-slope commercial roofs.
- PVC RoofingInstallation of rigid plastic membrane roofing that resists chemicals, UV damage, and punctures, ideal for commercial flat roofs.
- Leak RepairLocating and sealing active leaks around flashing, vents, and worn areas to stop water intrusion into the building.
- Flex Star Rubberized CoatingApplication of a flexible rubber-based protective coating that stretches with temperature changes and seals flat or low-slope roofs.
- Sunburst Aluminum CoatingA reflective aluminum-based coating applied to roofs to increase durability, UV protection, and energy efficiency.
- Starfire Aluminum Chip CoatingA textured aluminum coating embedded with colored chips for enhanced durability, traction, and aesthetic appearance on flat roofs.
- Roof AssessmentA professional inspection of the roof's condition to identify damage, leaks, and remaining lifespan.
- Commercial RoofingRoof installation, repair, and maintenance on office buildings, retail spaces, and other commercial structures, often involving flat or low-slope systems.
Company Info
- Company Name
- Five Star Roofing Systems, Inc.
- Entity Type
- Corporation
- Address Type
- Commercial
- Multi-State Company
- No
- Website Age
- 19.5 years old
Inspections and Violations
U.S. Department of Labor dataReviews and Reputation
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Avg. Rating
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BBB A+
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Google
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Yelp
Reviewers report mixed experiences with this roofing company. Several customers describe ongoing roof leaks following installations and replacements, with some stating the company has been unresponsive to repair requests over extended periods. Multiple reviewers report persistent unwanted contact after declining estimates, including calls from different numbers despite requests to stop and blocking attempts. Some customers express frustration with aggressive sales tactics, including alleged roof damage during inspections and high repair quotes. A few reviewers mention unprofessional employee behavior and poor warranty service. However, some customers report satisfaction with the company's work quality, professionalism, and value. One reviewer praised a sales representative's communication and the crew's timeliness and effectiveness. Another described excellent value on a large warehouse roof project.
Review Signals Over Time
By sheer volume of Google reviews (a measure of how much feedback a firm has gathered) Five Star Roof ranks 1st of the 10 roofers we track in Hartford, ahead of about 100% of them. Over the past year it has pulled in 30 reviews - the most recent this month - for a rate of roughly 64.0 reviews per month, which is faster than approximately 100% of the other Hartford roofers. Its 4.7-star average rating sits below the Hartford median of 5.0 stars. The owner responds to 97% of reviews, which is above the typical Hartford roofer’s rate of 20%.
